Why Hasn't Your Invoice Been Paid?
CNR helps local SMEs recover overdue invoices, resolve payment queries and improve credit control.
We investigate what is holding payment up, work towards a practical resolution and help protect valuable customer relationships.
Recover the Payment. Protect the Relationship.
Specialist Debt Recovery Consultancy
Led by Paul Hibbert with over 20 years' experience in credit control, business operations and commercial recovery.
A Different Approach To Debt Recovery
An unpaid invoice can involve missing paperwork, an unresolved query, an approval delay, cash-flow difficulties or a customer unwilling to pay. The next step should reflect the circumstances.
CNR reviews the account history and supporting documents, then works with you and your customer to establish what is preventing payment.
Depending on what we find, we may help correct billing information, resolve a query, seek payment of an undisputed balance or negotiate an authorised payment arrangement.
Where constructive discussion does not produce progress, we explain the options for further action. If the problem keeps recurring, we can separately review the credit-control process behind it.
Recover the Payment. Protect the Relationship.
Identify
We identify why payment has stalled.
Resolve
We help remove the barriers preventing payment.
Recover
Recover funds whilst protecting commercial relationships.
Meet Paul Hibbert
Founder & Director
Castle Northwich Recovery Ltd
After more than 20 years working in credit control and business operations, I have seen first-hand the impact overdue payments can have on business cash flow.
Throughout my career, I have managed and improved multi-million-pound sales ledgers, reduced aged debt and helped businesses recover significant amounts of working capital.
Many unpaid invoices persist not because customers refuse to pay, but because of approval bottlenecks, invoice queries, communication failures or unresolved issues.
I founded Castle Northwich Recovery to provide a practical, professional and relationship-led approach to recovering overdue invoices by identifying and resolving barriers to payment before escalation becomes necessary.
My approach focuses on understanding why payment has stalled before recommending the most effective route to resolution.
Expertise in strategic debt recovery focused on resolving underlying payment barriers through a professional, relationship-centric methodology.
20+ Years in Credit Control & Operations
Commercial Debt Recovery Expertise
Relationship-Led Recovery Approach
Experience Managing Multi-Million Pound Ledgers
Bespoke B2B Investigation Strategy
Who We Help
CNR supports local SMEs in Northwich, Cheshire and the surrounding area that need help with overdue business invoices or recurring payment problems.
We work with owner-managed and family-run businesses, including construction and trade firms, transport and logistics companies, agricultural businesses, manufacturers and professional service providers.
You may already have someone chasing payments but need experienced help with a difficult account. Or you may need support because credit control falls to the owner or a busy office team.
Whether it’s one overdue invoice or a wider credit-control issue, we’ll discuss your situation and assess where we can help.
Why Businesses Choose CNR
Get experienced support without employing a full-time credit controller.
CNR brings over 20 years’ credit-control and business-operations experience to local SMEs, drawing on work with both smaller businesses and large organisations.
You work directly with Paul to:
• Investigate overdue invoices and resolve payment queries.
• Follow up with customers and negotiate within your agreed instructions.
• Identify weaknesses in billing and credit-control processes.
• Decide when further recovery action is appropriate.
Whether you need help with one overdue account or recurring payment problems, the scope and fees are agreed before work begins.
Recover the Payment. Protect the Relationship.
Let’s Discuss Your Payment Problem
Tell Paul about your overdue invoice or recurring payment problem. We’ll start with an initial discussion to understand your situation and assess whether CNR can help.
If we agree to proceed, we’ll confirm the scope and fees before you provide the relevant account documents for detailed review. Submitting this form does not instruct CNR or authorise contact with your customer.